Service Beyond the Project.
Starn Technical Services knows that taking on an IT project of any magnitude can be stressful. Here at Starn Tech,
we offer services beyond the scope of the project that will help relieve you and your business of stress. This page is intended
to describe and help you learn about some extra services that we offer along with your project.
Before starting a project with your company, a relationship with
trust is needed. To accomplish this, Starn Tech spends time at your company learning
the business processes for the project and meeting the people that will use
and manage it. When we get the information we need, only then do we start building the project.
During this time, Starn Tech will keep in touch with the customer to keep them up to date
of the progress. This gives us time to get acquainted with the business and the
project. This stage makes the project run smoother, since both sides have
a better understanding of what is expected. One of the most important steps in an IT
project is understanding the user's needs.
An IT project is an investment, as are your business information and processes.
Your information and practices will be kept confidential when working with Starn Technical Services.
Projects are archived in a safe, secure source code library database. Our disaster recovery plan provides
for daily backup and off-site storage of all this critical information. This protects your investment and ensures
our ability to restore normal operations quickly in the event of a fire or other natural disaster at our offices.
If the client permits Starn Technical Services to do so,
we can remotely connect to the client computers in time
of need. This allows Starn Tech to look into problems
with more speed and efficiency. Remote Access is very
useful because sometimes problems canít be recreated
outside of the environment they are found within.
Project Delivery & Updates
Starn Technical Services has an FTP site through which projects can be delivered.
Since projects can be extremely large files, email may not be the most effective way of delivering files.
With our FTP site, we allow customers to upload files that may be needed for testing
or other purposes. When the project is done or a step is complete, it can also be delivered this way.
Starn Technical Services can also make a CD and deliver the software by these means. And of course, we can send
smaller programs through email. If you don't feel comfortable installing the software that is
created for you, we can also make on site visits to help you install your investment.
Turn around time of problem and resolution can be as quick as 30
minutes or less. From the time you call, we get someone working on your problem right
away. The faster we can get to your problem, the faster you can get back to running your business.
Telephone and E-Mail support from 8:00 A.M. to 5:00 P.M., Monday thru Friday.
Pre-scheduled weekend service is available at no extra charge. If your software
requires your server to be shut down and your business to not be running during
install, you can arrange a time for Starn Tech to come in on the weekend or night to get your
project moving with a minimal amount of problems.
Starn Tech will repair programming errors in the custom software we create for the life of the software.
We will also be available to assist with training for new users.
Your cost depends upon the warranty terms or support services agreement in effect at that time.
When you work with Starn Technical Services, a programmer is assigned
to your project. This programmer is usually the one you contact with any problems
or questions. This creates a better working environment and allows for quick
responses with much knowledge of the project.
If you have any questions please email us or
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